We hope you will be happy with any Pharmalab Online Pharmacy Product & Services You order from us but if you are not entirely satisfied, you will find details of our returns policy below.

You can cancel a Contract with us at any time. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how We are performing and when you decide to end the contract.


Pharmalab Online Pharmacy Services:

Where any Pharmalab Online Pharmacy Services are being performed, although You can cancel them, if they are completed in part or in whole, You will be liable for the costs for what has been performed. If they are performed in part only and You have paid in full in advance, You will be entitled to receive a part refund within thirty (30) days. If You cancel them within the first 14 calendar days of ordering them and they have not been performed, You will receive a full refund.

Products & of Non-Prescription-Medicines:

Where You have ordered Products or Non-Prescription Medicines, You can cancel, return them to Us and get a refund if You simply change Your mind about them provided You let Us know within 14 calendar days from the date You received or collected Your complete order that You wish to cancel the Contract between Us. You must return the Products or Non-Prescription-Medicines to Us in the same state they were in when they were delivered to You or collected by You within 14 calendar days of Your cancellation notification to Us (at Your cost).

Note that Products sealed for health protection or hygiene purposes, once these have been unsealed after You receive them cannot be returned for a refund despite You cancelling the Contract within the 14 calendar days cooling off period. They are excluded from the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You can copy the model template ‘Cancellation Form’ details below.


You cannot cancel Your Contract with Us for the dispensing of prescription-only-medicines and refunds will not be given in respect of prescription-only-medicines where You simply change Your mind and they are not wrong, faulty or damaged.

How to Return Items

You can return them either by post; within 14 days of notifying Us that You wish to return Your items.

To return items by post please repackage them carefully and return them to:

Pharmalab Online Pharmacy, Unit 7 Apollo Park, Ironstone Lane, Wroxton OX15 6AY